Frequently Asked Questions
❓ Is the unlock permanent?
Yes. All supported unlock services we provide are permanent and will not relock, even after software updates or resetting your device.
❓ Do I need to ship my phone?
No. All services are completed remotely — you keep your phone, and no shipping is required.
❓ How long does the unlocking process take?
Most unlock requests are completed within 24–72 hours depending on the device and carrier. Some devices may be faster.
❓ What information do I need to provide?
To begin, we typically need:
- Device model (e.g., iPhone 12, Samsung S21)
- Carrier name (e.g., T-Mobile, Metro)
- IMEI (for unlock eligibility verification)
❓ Will unlocking delete my data?
No. Unlocking does not erase your personal data, contacts, photos, or apps.
❓ Is my personal information safe?
Absolutely. We handle your information securely and confidentially. We never access your personal content or credentials.
❓ What carriers do you support?
We support major USA carriers and networks, including but not limited to:
- T-Mobile
- Metro by T-Mobile
- Verizon
- AT&T
- Xfinity Mobile
❓ What is Android FRP Removal?
FRP (Factory Reset Protection) removal is the process of removing the Google account lock on supported Android devices after a reset. This is available for eligible Android models only.
❓ What is Regional Unlock (App-Based)?
Regional Unlock applies to certain Android devices that are unlocked through an app-based method. This service does not provide a carrier code and is not guaranteed for devices requiring a traditional unlock code.
❓ What if my device is not eligible?
If your device is not eligible after we verify the details, we will let you know before starting the unlock process. You will not be charged unless you choose to proceed.
❓ Do you offer refunds?
Refund policies vary by service and eligibility. If you discover your device is not eligible after we verify it, we will discuss your options before processing your order.
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